Privacy policy

Privacy Policy — Serevia Last updated: 15 January 2026

Serevia operates this shop and website, including all associated information, content, features, tools, products and services, in order to offer you a personalised shopping experience (hereinafter the "Services"). Serevia is a shop operated on the Shopify platform, which enables us to provide these Services.

This Privacy Policy describes how we collect, use and share your personal data when you access or use the Services, make a purchase or other transaction, or when you communicate with us.

In the event of a conflict between the Terms of Use and this Privacy Policy, the latter shall prevail with regard to the collection, processing and disclosure of personal data.

We invite you to read this policy carefully. By using our Services, you confirm that you have read this policy and understand how your data is processed.

Personal data we collect or process "Personal data" means information that identifies you or can reasonably be associated with you or another person. It does not include anonymised or non-identifiable data.

We may collect the following categories of data:

  • Contact data: name, address, billing address, delivery address, phone number, email
  • Financial data: payment card details, bank details, transaction details, payment method, payment confirmation
  • Account data: username, password, security questions, preferences
  • Transactional data: products viewed, added to basket, purchased, returned or exchanged
  • Communications with us: information contained in customer service communications
  • Device data: IP address, browser, network connection, device identifiers
  • Usage data: how and when you interact with the Services

Sources of personal data Personal data may be obtained:

  • directly from you
  • automatically through the Services (cookies and similar technologies)
  • from service providers acting on our behalf
  • from business partners or third parties

How we use your personal data We use your data primarily for the following purposes:

Provision and improvement of the Services: order processing, payments, shipping, returns, account management, personalisation of offers.

Marketing and advertising: sending marketing communications (email, SMS), displaying personalised advertisements based on your activity.

Security and fraud prevention: account verification, abuse prevention, protection of our Services.

Communication: customer support, responding to enquiries, commercial communications.

Legal reasons: compliance with legal obligations, legal proceedings, enforcement of terms.

Sharing of personal data We may share your data:

  • with Shopify and service providers (payments, IT, logistics, analytics)
  • with marketing partners
  • on the basis of your consent
  • within our group of companies
  • in the event of legal obligations or business transactions

Relationship with Shopify The Services are hosted on the Shopify platform, which processes personal data in order to provide and improve the Services. Shopify may process data in other countries. For more information, please refer to Shopify's privacy policy.

Third-party websites Our Services may contain links to third-party websites. We are not responsible for their content or their privacy practices.

Children's data The Services are not intended for minors. We do not knowingly collect data from persons below the legal age.

Security and data retention No system is 100% secure. We retain data only for as long as necessary for the purposes of processing, legal obligations and the protection of our rights.

Your rights Depending on your place of residence, you may have the right to:

  • access your data
  • request deletion of your data
  • correct your data
  • request data portability
  • restrict or object to processing
  • withdraw your consent

You may unsubscribe from marketing emails at any time.

Complaints If you have a complaint, please contact us. You also have the right to contact the relevant data protection authority.

International transfers Your data may be processed outside your country, including outside the European Economic Area (EEA). We use approved legal mechanisms for data protection.

Changes to the policy We may update this policy at any time. The new version will be published on this page.

Contact For any questions or to exercise your rights, please contact us:

Email: support@myserevia.com Address: 78 Avenue des Champs-Élysées, Paris, 75008, FR

For the purposes of personal data protection law, the data controller is Serevia.